Refund policy

If you are not happy — we are not happy!

Changed your mind?

Contact us at hello@mutanturlabs.com within 14 days of receiving your order. Items returned because of a change of mind must be unworn, unused, and in their original condition.

Customers are responsible for arranging and paying for return shipping on change-of-mind returns. Original express-shipping charges, if any, are nonrefundable. We do not charge a restocking fee.

Please contact us before mailing a return. If your return is approved, we will provide the appropriate return instructions and address by email. Do not return an item directly to the manufacturer or production partner.

Once the approved return is received and inspected, the refund will be issued to the original payment method. Refunds typically appear within 5–10 business days after processing.

Item arrived damaged, defective, or wrong?

You will not be responsible for return shipping when an item arrives damaged, defective, or incorrect. Contact us within 14 days of delivery with your order number and a photo of the issue. Depending on the circumstances, we may issue a replacement or refund without requiring the item to be returned.

A few notes:

Please double-check your shipping address before ordering. Packages returned due to an incorrect or incomplete address aren't eligible for a refund. If tracking shows "delivered" but you can't find your package, check with neighbors and your local carrier first; if it's still missing, contact us and we'll help review the tracking information and next steps.

Questions or concerns? Email us any time at hello@mutanturlabs.com or call 843-791-2146.